Refund policy
We want you to love your purchase. If something isn't right, we're here to help.
Returns & Refunds
We offer refunds for:
- Wrong items received
- Damaged or defective products
All refund requests must be submitted within 30 days of the delivery date. To start a request, contact us at cs@second-shift-club.com with your order number and a photo of the item showing the issue.
How Refunds Are Issued
Once your request is approved, we'll issue a refund to your original payment method within 5–10 business days. You'll receive an email confirmation when the refund is processed.
Return Shipping
If you received the wrong item or a damaged/defective product, we'll cover the cost of return shipping. We'll either email you a prepaid shipping label or reimburse your shipping cost, depending on your location.
What's Not Covered
- Items returned after 30 days from delivery
- Items damaged due to customer misuse
- Final sale or clearance items (if applicable)
- Change-of-mind returns (unless your original order confirmation states otherwise)
Exchanges
If you'd prefer an exchange instead of a refund for a wrong or defective item, let us know when you contact us and we'll do our best to accommodate it, subject to availability.
Policy Updates
This Refund Policy may be updated from time to time. The most current version will always be posted on our website, with the date of the last update noted below. If you have questions about a previous version, contact us at cs@second-shift-club.com.
Last updated: September 17, 2026